Process
Please allow 3-5 days to process and print your order before shipping.

Shipping
🇨🇦 🇺🇸 Canada + USA:  $15 flat rate 
Global: Please contact us at hello@jenaurichprintshop.com for a quote.

Note: Jen Aurich Print Shop is not responsible for fees incurred after shipping (duties, taxes, import fees, handling fees, etc.) We can't refund orders that have been refused for this reason, whether by the purchaser or customs authorities.

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hello@jenaurichprintshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return questions at hello@jenaurichprintshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.